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Abbie Shores

3 Years Ago

Production Times - Updated 26 May

ALL TO THE BEST OF OUR KNOWLEDGE

MASKS

15-30 days Production time

I'm really sorry about the delay in replying and sending out your order. The number of face mask orders that we're receiving on a daily basis has overwhelmed our production capacity, and we're working our way through a huge backlog of orders while running 24 hours per day.

Expect your orders to ship 25-30 business days from when the order was placed. That is our best estimate as of today.

---------------------------------
 T-SHIRTS
10-15 days Production time
---------------------------------
PRINTS
10-15 days Production time
---------------------------------

If you would still like to receive the order, you don't have to do anything. We'll continue working on it, and you'll receive an automated e-mail from us with a tracking number as soon as it ships.

Again - I'm very sorry about the delay. Thank you for your patience.

REFUNDS
If you would like to cancel your order and receive an immediate refund please contact CUSTOMER SUPPORT but do realise that they are snowed under right now. They will get back to you but it may take a day or two.

All production days are working days only, not counting weekends


Please contact customer support direct with any queries, concerns or issues

I'm sorry for any inconvenience but unfortunately the forum cannot help with shipment or production issues.

https://pixels.com/contactus.html?tab=contactus

If unsure, please just contact me direct and I'll do my best to help off the forum or put you in touch with the proper people.

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Abbie Shores

3 Years Ago

Sorry, I updated the wrong one

Here are all the latest times

PLEASE GIVE OR TAKE A DAY OR TWO

 

Chance Kafka

3 Years Ago

Regarding prints:

Will these be updated on the image pages and checkouts? Prints still say 2-3 business days on the image page, and if I add one to my cart and pretend to check out, is says it's ready to ship by Monday the 25th, which is 4 business days. If it is a minimum of 8 business days, that's Friday the 29th at the earliest. I am just confused by all the varying info, not trying to be annoying, thanks

 

Jessica Jenney

3 Years Ago

Thank you, Abbie!

I see they have updated the 15-20 Business days on the mask description pages and also in the carts.

But if I put a print in my cart it says: Ready to Ship: Monday, May 25th - but that isn't correct.

Customers just want the correct info.

 

Chance Kafka

3 Years Ago

Yes and when we also drop ship like I do for some customers of a 3rd party shop we have to relay shipping dates to our customers as accurately as we can.

 

Jessica Jenney

3 Years Ago

And what about many people (myself included) getting the wrong masks? Is that going to change?

 

Abbie Shores

3 Years Ago

PLEASE NOTE I AM NOT CUSTOMER SUPPORT. YOU NEED TO CONTACT CUSTOMER SUPPORT BUT PLEASE READ THE ABOVE FIRST

 

Chance Kafka

3 Years Ago

My question was about the website saying different things.

 

Abbie Shores

3 Years Ago

Chance, I do not know

 

Chance Kafka

3 Years Ago

Ok.

 

Mike Savad

3 Years Ago

shouldn't the pages reflect this new time? and maybe mention that its because of the virus that there is a delay?


----Mike Savad
http://www.MikeSavad.com

 

This discussion is closed.